Question 1

Can you also supply flight cases in other colours?

Accepted Answer

Our flightcases are delivered in black as standard, but we also have other colours in stock. Please contact us (https://www.123customized.nl/contact)to discuss your desired colour and flightcase.

Question 2

Can I also pick up my order?

Accepted Answer

Yes, you can also pick up your order from us. To do this, select the delivery method 'Pick up' on the payment page. This will save you on shipping costs.

Question 3

Do you have a showroom?

Accepted Answer

In our entrance we have a number of flight cases, vario racks and foam inlays but due to our large offer our entire assortment is not here. Furthermore you can always come for a coffee without obligation for a tour in which we can show our work process and discuss your wishes.

Question 4

How much are the shipping costs?

Accepted Answer

Within the Netherlands
Shipping costs depend on the products selected:

Light package – €12.50
For one or more foam inlays or loose accessories.

Heavy Package – €21.00
For a small flight case, such as a Rackcase PRO up to 8U or a Slamrack PRO up to 6U.

Pallet – €87.50
For large or multiple flight cases.

Shipping costs are automatically calculated on the payment page.

Outside the Netherlands
Shipping costs depend on the products selected:

Light package – €15.00
For one or more foam inlays or loose accessories.

Heavy Package – €27.00
For a small flight case, such as a Rackcase PRO up to 8U or a Slamrack PRO up to 6U.

Pallet – €125.00
For large or multiple flight cases.

Shipping costs are automatically calculated on the payment page.

Question 5

Can I return a product?

Accepted Answer

For consumers

If your product is not to your liking within the statutory cooling-off period of 14 days, you can revoke the purchase and return the products. Your full purchase price will then be refunded as soon as possible.

Click here for the full return policy(https://www.123customized.nl/_files/ugd/c4b2a0_817b48a9aec64339b363a60fef9d4c61.pdf)

For business customers

Returns of business purchases are only possible if agreed in advance in writing. Custom-made products and special orders cannot be returned.

Click here for the full return policy(https://www.123customized.nl/_files/ugd/c4b2a0_817b48a9aec64339b363a60fef9d4c61.pdf)

Question 6

Do I have a warranty on my purchase?

Accepted Answer

For consumers

If the product is delivered damaged or is not in the correct condition due to the actions of 123customized.nl, you are entitled to a warranty as stated with the product.

Click here for the full warranty policy(https://www.123customized.nl/_files/ugd/c4b2a0_817b48a9aec64339b363a60fef9d4c61.pdf)

For business customers

123customized.nl guarantees that the delivered products are suitable for the intended applications as stated in the product information.

Warranty conditions for business customers:
 • Warranty period: 3 months on material and manufacturing defects.
 • Exceptions: Warranty will be void in the event of incorrect, careless or unskilled use, external sources of damage (fire, water, transport or fall damage), or when products have been modified or maintained by third parties.
 • Reporting obligation: Report visible defects immediately upon receipt by e-mail. Hidden defects must be reported within 24 hours of discovery.
 • Costs: All logistic costs for repair or replacement will be borne by the customer.

A claim under warranty or return does not cancel the payment obligation.

Click here for the full warranty policy(https://www.123customized.nl/_files/ugd/c4b2a0_817b48a9aec64339b363a60fef9d4c61.pdf)

Question 7

What are the internal and/or external dimensions of the flight case?

Accepted Answer

If the product does not have any internal or external measurements, please contact us (https://www.123customized.nl/contact)and we will send you this information.

Question 8

What is the weight of the flight case?

Accepted Answer

If the product does not have a weight, please contact us and we will send you an approximate weight.

Question 9

Does the product match the images shown?

Accepted Answer

We strive to provide our products with images that are as close as possible to the actual product. There may be minor differences.

Question 10

Can I, as a foreign business customer, receive an invoice with reverse charge VAT?

Accepted Answer

For business customers outside the Netherlands (with a valid VAT number), you can choose the payment method 'Manual payment' on the payment page. We will then send you an invoice with reverse charge VAT. Please note: Make sure you enter a valid VAT number in the field provided.

FAQ - Frequently Asked Questions